How to Send Your Inclusions

At Tilly & Co, we take great care in preserving the memories of your loved ones. Below are clear, respectful instructions on how to send your chosen inclusions safely to our studio.

​Once you place your order a Free Postal Kit and Pre Paid return envelope will be sent out.

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Cremation Ashes

• Please send approximately ¼ teaspoon of ashes in a labelled ziplock bag. If you are ordering more than four pieces, 1 teaspoon will be plenty.
• Label the bag clearly with the name on your order and your order number. You can also include a sticky note inside the parcel with these details.
• If you have less than ¼ teaspoon, that’s perfectly fine we can still create your piece.
• Place the bag into the secure envelope or small padded envelope provided.
 

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Hair or Fur

• Please send a few strands or about a half penny-sized amount in a labelled ziplock bag.
• Clearly write the name associated with your order and the order number on the bag.
• If you have less, please don’t worry we only need a tiny amount.
• All unused hair or fur will be safely returned with your order.

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Clothing or Fabric

• Cut a piece about the size of a penny or larger, and place it in a labelled ziplock bag.
• Include the order name and number on the bag.
• Any unused fabric will be returned with your jewellery.
• We recommend using tracked post to ensure safe delivery.

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Flowers or Petals

• Please avoid envelopes or plastic bags for flowers as these can trap moisture and cause mould.
• Instead, place loose petals (around 2–3) in a small cardboard box, wrapped gently in a dry paper towel to allow air circulation.
• Include a note inside the box with your name and order number.
• You’re welcome to send more petals than needed any unused petals will be returned.

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Breastmilk

• Once you choose a Breastmilk order the additional cost is £10 a collection kit with instructions and return envelope will be posted to the address on the order form.
• The milk does not need to be frozen or refrigerated for postage.

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Other Inclusions

If you are sending something not listed above (e.g. umbilical cord, sand, fur, fabric), please send around ¼ teaspoon or a penny-sized amount, following the same steps as you would for ashes.

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Sending More Than One Inclusion

You are welcome to send multiple inclusions (e.g. ashes and hair) in the same parcel, but please place each in its own clearly labelled envelope.

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After Sending

Once your inclusions arrive, we will email you a confirmation to say that your loved ones have arrived safely in our care. 

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If you have any questions at all, please don’t hesitate to get in touch with us at:
chantel@tillyandco.co.uk