“Caring for Your Precious Memories”

“Every Tilly & Co piece is crafted with care – let us help you keep your memories beautiful for years to come.”.​

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Section 1: Jewellery Care Tips

Keep Your Piece Looking Its Best:

• Avoid chemicals, perfumes, and chlorinated water.

• Use the polishing cloth provided for sterling silver daily to maintain shine.

• Store jewellery in its box when not worn to prevent scratches.

• Gently remove jewellery during strenuous activities or while sleeping.

Pro Tip: Regular gentle polishing preserves both the look and warranty of your piece.

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Section 2: Using Your Polishing Cloth

• Wipe gently along the metal surface to remove fingerprints, dust, and tarnish.

• Avoid aggressive rubbing to protect any resin or encapsulated inclusions.

• For sterling silver darkening, a quick daily polish is sufficient to restore brilliance.

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Section 3: Posting Your Inclusions Safely

We make it simple and secure:

• All jewellery requiring ashes, hair, or fur comes with a secure posting kit.

• Include your inclusion according to our instructions to ensure safe delivery.

• Seal the kit properly before sending; follow the step-by-step guide included.

Tip: Keep your tracking number for peace of mind.

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Section 4: Warranty & Repairs

FREE 12-Month Warranty
Every piece from Tilly & Co Memorial Jewellery comes with a complimentary 12-month warranty covering manufacturing faults in metal or resin.

• Faults will first be repaired; if that’s not possible, we’ll replace your piece.

• Misuse, wear and tear, or third-party repairs are not covered.

[Read Our Full Warranty →]

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Section 5: FAQs

Q: Can my jewellery tarnish over time?
A: Yes, sterling silver may naturally darken. This is normal and can be gently polished with the cloth provided.

Q: What if I damage my jewellery?
A: Accidental damage is not covered by the warranty, but we offer a chargeable repair service.

Q: How do I post ashes or hair safely?
A: Use the secure posting kit included with your order and follow the enclosed instructions.

Q: Can I use another jeweller for repairs?
A: No. Warranty claims will be void if third-party repairs are attempted.

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Section 6: Contact us 

Need help or guidance? No problem, drop us a message to assist with:

• Jewellery care advice

• Warranty claims

• Posting inclusions

• Custom orders​

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If you have questions or concerns about your privacy or this policy, please contact us at:Tilly & Co Memorial Jewellery Ltd

Email: chantel@tillyandco.com