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Privacy Policy
Privacy Policy for Tilly & Co Memorial Jewellery Ltd Effective Date: July 2025
At Tilly & Co Memorial Jewellery Ltd we value your privacy ity is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products.
1. Information
We Collect Personal Information:
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect personal details including your name, email address, phone number, shipping and billing addresses, and payment information.Inclusions Information:As a memorial jewellery business, we may also receive sensitive information related to your keepsake inclusions such as ashes, hair, fur, or breastmilk. We treat this information with the highest respect and confidentiality.
Usage Data:We collect data about how you interact with our website, such as IP address, browser type, pages visited, and time spent, to help improve your experience.
2. How We Use Your Information
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To process and fulfil your orders
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To communicate with you about your order or enquiries
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To send updates, offers, and newsletters (only if you have opted in)
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To improve our website and services
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To comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information. We may share your data with trusted service providers like payment processors, delivery companies, and IT support to help run our business. All third parties are required to keep your information secure and confidential.
4. Data Security
We use appropriate technical and organisational measures to protect your data from unauthorised access or disclosure. Our website uses SSL encryption to safeguard your information during transmission.
5. Your Rights
You have the right to:Access the personal data we hold about you Request corrections or deletion of your dataObject to or restrict certain data processing Withdraw consent at any time (where applicable)
Request a portable copy of your data To exercise your rights, please contact us at chantel@tillyandco.com.
6. Data Retention
We keep your personal data only as long as necessary to fulfil our services or comply with legal requirements.
7. Cookies
Our website uses cookies to enhance your browsing experience by understanding user preferences and behaviour. You can manage cookies via your browser settings.
8. Children’s Privacy
Our site is not intended for children under 16 years old. We do not knowingly collect information from minors.
9. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted here with an updated effective date. Please review it regularly.
10. Contact Us If you have questions or concerns about your privacy or this policy, please contact us at:Tilly & Co Memorial Jewellery Ltd
Email: chantel@tillyandco.com